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docs: clarify EU capacity and signup availability#1097

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dr/eu-capacity-guidance
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docs: clarify EU capacity and signup availability#1097
dhruva-vapi wants to merge 1 commit into
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dr/eu-capacity-guidance

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@dhruva-vapi

@dhruva-vapi dhruva-vapi commented Jul 3, 2026

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Description

Problem: Public docs still invite new users and existing EU customers into signup and add-on flows that are unavailable during the EU support freeze.

This update gives customers one consistent path forward:

  • EU support and self-serve growth are frozen until 2027.
  • Existing EU customers can continue using their accounts.
  • New EU add-ons are unavailable, and feature parity with the US region is not guaranteed.
  • New self-serve customers are directed to the US region.
  • Customers that require Vapi-hosted EU data residency are directed to Sales for selective enterprise onboarding.

The notice appears in the SIP, call concurrency, and data residency guidance. No navigation changes.

Related to PRISM-636 and VapiAI/vapi#13912.

Testing Steps

  • Run git diff --check
  • Verify the US signup and Sales links use the current destinations
  • Review all three notices for consistent policy language
  • fern check in CI -- 0 errors (local execution is blocked because the repo-pinned fern-api@5.46.1 is currently unavailable from npm)
  • Confirm /advanced/sip, /security-and-privacy/data-flow, and /calls/call-concurrency in the Fern preview

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@github-actions

github-actions Bot commented Jul 3, 2026

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@dhruva-vapi dhruva-vapi force-pushed the dr/eu-capacity-guidance branch from 6221af3 to 8b07518 Compare July 4, 2026 19:39
@github-actions

github-actions Bot commented Jul 4, 2026

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